The answer to this question depends partly on the technical solutions used by retailers and service providers to communicate with their customers.

Increasing customer requirements can only be satisfied by companies which implement structured internal and external processes, improve the quality of data, prevent complaints from arising – in short, make the customer the focus of their work once more.

• Applications (account creation, tax exemption declarations, etc)
• Order processing (repair requests, etc)
• Support for field staff (UMTS/GPRS, offline completion)
• Work reports (performance records, visit reports, etc.)